cry99's Privacy Policy
Your personal information is completely secure with us — cry99 always respects your privacy through SSL encryption and a strict data policy.
Introduction & Scope
This Privacy Policy applies to all registered and unregistered users of the cry99 platform. By using the website, you are considered to have accepted the terms of this policy.
cry99 is a safe and reliable online entertainment platform for players in Bangladesh. We believe you should have full control over your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and under what circumstances we share it with third parties.
This policy has been prepared in English, however if any interpretive conflict arises, the official version published by cry99 will be considered final. Full terms of use are detailed on our Terms & Conditions page. This Privacy Policy may be updated at any time, and continued use of the site after changes take effect will be considered acceptance of the revised policy.
What Information We Collect
cry99 collects only the information necessary for the proper operation of the platform, security, and improvement of the user experience. The information collected falls into two main categories:
Information You Provide Directly
Information you provide directly during registration or account management:
- Full name and date of birth
- Email address and mobile number
- National ID or passport number (for identity verification)
- Payment information — bKash, Nagad, Rocket, Upay or bank transfer account details
- Information you voluntarily share when contacting support
Automatically Collected Information
When you browse the cry99 website, certain information is automatically recorded by technical means:
- IP address and device type (phone / computer / tablet)
- Browser name and version
- Operating system
- Page visit time and duration
- Cookies and session data (see details below)
- The page from which you arrived at cry99 (referral URL)
Purpose of Data Use
cry99 uses collected information only for the following legitimate purposes. Selling or transferring data commercially to third parties is against our policy.
Account Management
Information is used for registration, login, account verification, and ensuring security.
Payment Processing
Financial information is used to complete deposit and withdrawal transactions and to prevent fraud.
Customer Support
Contact information is used to respond to your complaints or questions and to resolve issues.
Service Improvement
Usage patterns are analyzed to improve platform performance and user experience.
Security & Compliance
To maintain account security, detect suspicious activity, and comply with applicable regulations.
Relevant Communications
With your consent, to inform you about relevant offers, updates, and important information.
Sharing Information with Third Parties
cry99 never sells your personal information to any outside party for commercial purposes. However, information may be shared in a limited way in certain specific circumstances:
Service Provider Partners
Information is shared with payment gateways (such as bKash, Nagad, Rocket, Upay and banking partners), technology infrastructure providers, and game software developers only to the extent necessary to provide services. These partners are contractually bound to maintain standards equivalent to cry99's privacy policy.
Legal Obligations
If disclosure of information is legally required under a court order, government directive, or applicable law, cry99 may provide information to the relevant authorities. In each such case, only the information requested is provided, nothing more.
Security & Fraud Prevention
Limited information may be shared with security partners to ensure account protection and to take action against money laundering or fraud. This process is carried out in the interest of users' overall security.
Before sharing information with third parties for any purpose other than those mentioned above, we will obtain your explicit consent.
Cookies & Tracking Technologies
cry99 uses cookies to keep the website running smoothly and to improve your experience. Cookies are small text files stored in your browser.
Essential Cookies
These cookies are necessary to maintain login sessions, manage security tokens, and remember language preferences. Without them, the site cannot function properly.
Analytical Cookies
These cookies are used to understand which parts of the site users visit most and to monitor platform performance. The information collected is fully anonymous.
You can control or delete cookies from your browser settings. However, disabling essential cookies may prevent some features of the site from working.
Data Security Measures
cry99 follows industry-standard technology and practices to secure your information. Our security framework operates on the following levels:
SSL Encryption
All data exchanged between your browser and our servers is protected through SSL/TLS encryption.
Secure Data Storage
Stored data is kept on encrypted servers. Multiple layers of security are in place to prevent unauthorized access.
Restricted Access
Only authorized staff may access your information for necessary reasons, and every access is logged.
Regular Audits
The effectiveness of security measures is regularly tested, and any vulnerabilities are resolved promptly.
No technology system is completely error-free. Keeping your account password confidential and reporting any suspicious activity to support immediately is also important for your own protection.
Data Retention Period
cry99 does not store your information indefinitely. The retention period depends on the nature and purpose of the data:
Account Information
Retained for as long as your account is active and for the period required to fulfill applicable legal obligations after the account is closed.
Transaction Information
Records of deposits, withdrawals, and betting transactions are kept for the period required to meet financial regulations and audit requirements.
Support Communications
Communications made via live chat and email are retained for a limited period for quality control and future issue resolution.
After the designated period, data is securely deleted or anonymized in a way that it can no longer be linked to you.
Your Rights
As a cry99 user, you have the following rights regarding your personal information. Contact our support team to exercise these rights.
Right to Access
You have the right to know what information we hold about you. Upon request, we will provide a summary of the stored information.
Right to Correction
If any of your information seems incorrect or incomplete, you may request a correction. We will update it within a reasonable time.
Right to Deletion
In certain circumstances you may request deletion of your personal information, however we may need to retain some data due to legal obligations.
Opt Out of Marketing Communications
You may stop receiving marketing emails or messages at any time. Important account-related notifications will continue to be sent.
Contact us to exercise any of the above rights. We will respond to your request respectfully within 30 business days.
Protection of Minors
The cry99 platform is intended only for users aged 21 and above. We do not knowingly collect personal information from any minor.
Registration by Minors is Prohibited
During registration, the user must confirm that they are 21 years of age or older. If we become aware that a minor has created an account, we will immediately close that account and securely delete all associated information.
If you believe a minor is using cry99, please notify our support team. To learn more about responsible gaming, visit our Responsible Gaming page.
Policy Changes
cry99 may update this Privacy Policy from time to time. Reasons for changes may include:
- Changes in technology or business operations
- Updates to applicable laws or regulations
- Improvements to service standards and privacy
- User suggestions and feedback
Notice of Changes
For significant changes, we will provide advance notice to your registered email or through the site. Continued use of the site after the updated policy takes effect will be considered acceptance of the new policy.
The most current policy will always be available on this page. We encourage you to visit this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding your information or this Privacy Policy, feel free to contact us. cry99's support team is always ready to assist in both Bengali and English.
Get instant help via live chat on any page of the site — in Bengali and English.
When sending a specific request related to data protection, contacting us from the email address registered to your account will speed up processing.
Safe & Transparent Platform
Your information is secure at cry99 — operated with SSL encryption, fair play, and a strict privacy policy.