cry99 Terms & Conditions
Please read these terms carefully before using the cry99 platform — they define the rights and responsibilities of both you and us.
The terms and conditions described in this document ("Terms") apply to the use of all services, games, and features of the cry99 platform ("Platform"). By registering on the Platform or using any service, you fully agree to these Terms. If you do not agree with any part of these Terms, do not use the Platform.
cry99 reserves the right to amend these Terms at any time. For significant changes, a notice will be sent to your registered email address. Continuing to use the Platform after any amendment means you accept the updated Terms.
Account Registration & User Eligibility
1.1 Registration Requirements
To open an account on cry99, you must meet the following requirements:
- You must be 21 years of age or older.
- You must register from a jurisdiction where online gaming activities are legally permitted.
- Each individual may operate only one account. Opening multiple accounts is strictly prohibited.
- All information provided at registration must be true, accurate, and complete.
1.2 Identity Verification (KYC)
cry99 may at any time request relevant documents to verify your identity, age, and payment method. You may be required to submit a national ID card, passport, or other government-approved document. Withdrawals may be temporarily suspended until verification is complete.
1.3 Account Security
It is your responsibility to keep your account password and login details completely confidential. Operating your account through a third party is not permitted. If you suspect any unauthorized access, contact us immediately at [email protected].
Deposits, Withdrawals & Payment Policy
2.1 Deposit Rules
The following payment methods are currently accepted for depositing funds on cry99: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount for each method is ৳100. Deposited funds can only be returned via the same payment method used for the deposit.
2.2 Withdrawal Rules
Withdrawal requests generally take between 10 and 45 minutes to process. The minimum withdrawal amount is ৳500. Identity verification must be completed before any withdrawal can be made.
- Withdrawal requests are limited to the amount within the deposit limit.
- Withdrawals cannot be made if the wagering requirements on any active bonus have not been met.
- In cases of fraud or suspicious activity, cry99 reserves the right to suspend or cancel withdrawals.
2.3 Third-Party Payments Prohibited
Depositing or withdrawing using another person's payment method is strictly prohibited. If such activity is detected, the account will be suspended and funds may be forfeited.
Bonuses & Promotional Offers
3.1 Welcome Bonus
cry99 offers a 120% bonus on the first deposit, up to a maximum of ৳15,000. For example: depositing ৳1,000 gives you a ৳1,200 bonus, making your total balance ৳2,200.
3.2 Wagering Requirements
To withdraw funds received from a bonus, you must wager 10 times the bonus amount. Wagering applies to the bonus amount only, not the total balance.
3.3 General Bonus Terms
- A bonus may only be claimed once, unless otherwise specified.
- Bonus offers cannot be combined unless explicitly permitted.
- cry99 may withdraw or modify any bonus at its discretion.
- If bonus terms are violated, the bonus and any associated winnings may be forfeited.
- If evidence of fraudulent bonus abuse is found, the account will be closed.
3.4 VIP Program
The cry99 VIP program has four tiers: Bronze — weekly cashback up to 0.2%, Silver — up to 0.5%, Gold — up to 0.8%, and Platinum — up to 1.0%. You can move up to a higher tier based on regular gaming activity. cry99 reserves the right to change VIP benefits.
Gaming Rules & Fair Play Policy
4.1 Fair Play Policy
cry99 uses technical measures to ensure fairness across all games. Game outcomes are determined by a Random Number Generator (RNG), which ensures unbiased and genuine results. Any attempt to manipulate game outcomes or exploit software vulnerabilities is strictly prohibited.
4.2 Prohibited Activities
The following activities are strictly prohibited and may result in account closure:
- Playing games using bots or automated software.
- Colluding or acting in concert with other players to gain an unfair advantage.
- Intentionally exploiting technical errors in the system.
- Using the platform for money laundering or any illegal financial activity.
- Using multiple accounts to take advantage of bonuses.
4.3 Technical Errors
If a technical error produces an abnormal result, cry99 reserves the right to void that round's outcome and may refund the relevant bets. cry99 will not be liable for any losses resulting from technical issues.
Sports Betting Rules
5.1 General Betting Rules
A variety of sports markets are available in the cry99 sports betting section. Please read the applicable rules and odds carefully before placing a bet. Once a bet is confirmed, it cannot be changed.
5.2 Event Cancellation or Postponement
If a sports event is cancelled or rescheduled, bets are generally refunded. However, settlement may vary depending on the rules of the specific market. cry99 reserves the right to withhold payment in cases of suspected match fixing or irregularities.
5.3 Maximum Winnings Limit
Limits may apply to winnings from any single bet or total winnings in a day. These limits vary by market and cry99 may change them without notice.
Responsible Gaming & Self-Regulation
6.1 Responsible Gaming Commitment
cry99 believes gaming is a form of entertainment and should always be enjoyed responsibly. We provide various tools and measures to protect our users.
6.2 Self-Exclusion & Limit Setting
Any user can set deposit limits, betting limits, or session time limits on their account. A self-exclusion option is also available, which allows you to block access to your account for a set period. Visit the Responsible Gaming page to learn more about these features.
6.3 Protection of Minors
cry99 is firmly committed to preventing minors from gaming. Parents and guardians are advised to use parental control software on their devices. Any account identified as belonging to a minor will be closed immediately.
Privacy & Data Protection
7.1 Collection of Personal Information
cry99 collects personal information required during the registration and payment process. This information is used solely for account management, KYC verification, payment processing, and customer service purposes. Read our Privacy Policy for detailed information on how we handle personal data.
7.2 SSL Encryption & Security
All data transfers on the cry99 platform are secured by SSL encryption. We use modern security technology to protect your financial and personal information.
7.3 Sharing Information with Third Parties
cry99 does not sell your personal information to third parties. However, necessary information may be shared with specific service providers for payment processing, KYC verification, and legal compliance purposes.
Limitation of Liability & Dispute Resolution
8.1 Limitation of Liability
cry99 will not bear any liability in the following cases:
- If a gaming session is interrupted due to loss of internet connection or technical issues.
- Losses caused by the user's own negligence or error.
- Any losses caused by issues with third-party software or services.
- Unforeseen circumstances (force majeure) such as natural disasters or government directives.
8.2 Dispute Resolution
For any dispute or complaint, please contact our customer service team first. You can reach us via 24/7 live chat or by emailing [email protected]. We are always ready to resolve issues through discussion.
8.3 Account Closure Rules
cry99 may close or suspend an account without prior notice for the following reasons: breach of these Terms; evidence of fraud; suspicion of money laundering; operating multiple accounts; or legal compliance obligations. Any legitimate deposit balance will be returned after closure, unless there are grounds for forfeiture.
Intellectual Property & Usage Rights
9.1 Ownership
All content on the cry99 platform — logos, designs, software, text, and graphics — is the intellectual property of cry99. Reproducing, distributing, or modifying these for any purpose without permission is prohibited.
9.2 Limited License
cry99 grants you a limited, non-transferable license to use the platform for personal and non-commercial purposes. This license may be revoked at any time.
Applicable Law & General Provisions
10.1 General Provisions
If any part of these Terms is found to be invalid or unenforceable, the remaining parts will remain in full effect. These Terms constitute the entire agreement between cry99 and the user and supersede any prior oral or written understandings.
10.2 Language
These Terms are written in Bengali. If a translation into another language is provided, the Bengali version shall be considered authoritative.
10.3 Contact
If you have any questions or concerns about these Terms, please contact us:
- Email: [email protected]
- Live Chat: Support available 24/7 in Bengali and English
Enjoy Gaming Responsibly on cry99
Join our secure platform and enjoy entertainment with peace of mind. For users aged 21 and above only.